The Public Prosecution Office announced that it has launched a new digital service, which will enable citizens to view their complaints and grievances, track them, and know their status through SMS messages.
The Public Prosecution Office stated on Wednesday that the new service will notify users immediately of all actions taken regarding their complaints and grievances, via text messages sent directly to the mobile phone numbers provided when submitting the complaint.
This mechanism aims to empower users to track the processing of their complaints with complete transparency and within the shortest time frames.
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