The High Council of the Judiciary reported receiving a total of 7,513 complaints and grievances in 2024. This high figure, compared to previous years, indicates that Moroccan citizens view the Council as a symbol of fairness and a place to rectify any judicial irregularities.
In its report, the Council stated that “the increase in the number of complaints reflects the growing awareness of litigants’ rights. It demonstrates the Council’s readiness to respond to every voice it receives, regardless of its source or subject.”
The report further noted that “this significant figure serves as a genuine tool for diagnosing shortcomings within the judicial system and provides an opportunity to develop policies and procedures that align with the needs and expectations of citizens.”
It highlighted that this focus on prioritizing complaints is part of the implementation of the Council’s strategic plan for the period 2021–2026, which has dedicated a comprehensive initiative to address complaints and grievances.
The initiative outlines three interconnected measures. The first measure involves simplifying the methods for submitting complaints by opening multiple channels that enable citizens to lodge their grievances, whether through direct submission, mail, digital media, or official institutional referrals.
The second measure relates to establishing a precise and transparent process for examining complaints to ensure careful review of the complaint’s content, verification of accompanying documents, and comprehensive analysis before making a decision.
The third measure entails notifying complainants about the progress of their complaints. This reflects the principle of transparency and reinforces accountability, preventing citizens from remaining in uncertainty or waiting indefinitely.
The Council noted that the figures recorded in 2024 confirm that these measures have become a tangible reality. It successfully resolved 7,251 complaints conclusively, achieving a completion rate of 96.5% of the total complaints filed. This “reflects the seriousness of the mechanisms implemented and the effectiveness of the organizational approach established to ensure speed and efficiency in management.”
Additionally, it highlighted that the remaining 262 complaints are still under review or investigation, a relatively small number when compared to the total, indicating that the accumulation is limited and subject to ongoing monitoring and follow-up.
Regarding the sources of complaints, direct submissions ranked first, with 2,323 complaints received. The number of complaints submitted via mail stood at 1,926, indicating the continued reliance on traditional communication channels.
The Public Prosecution recorded a total of 1,379 complaints referred to the Council, while the Ministry of Justice submitted 1,022 complaints, and the General Delegation for Prison Administration provided 292 complaints. The Court of Cassation referred 212 complaints.
The High Council of the Judiciary believes these figures demonstrate that complaints do not originate from a single source; rather, they result from a wide network of both formal and informal channels. This grants the Council a comprehensive perspective, enabling it to identify shortcomings across various aspects of the judicial system.
The Council emphasized that it views complaints not as mere numerical accumulations, but as strategic data that assist in formulating more precise and effective decisions, thereby enhancing public trust in the judicial institution.
It clarified that complaints and grievances are not mere fleeting correspondences, but rather accurate indicators of the level of citizens’ trust in the justice system.
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