In its annual report, the Mediator of the Kingdom criticized a report from the Tangier-Tetouan-Al Hoceima region and the Tangier-Asilah prefecture for failing to highlight initiatives aimed at improving public service quality for citizens.
In the 2024 report, the Mediator noted receiving a report from the region, which documented a total of 32 grievances lodged during the reporting period. These grievances spanned multiple administrative and social issues affecting citizens, reflecting the challenges facing public administration in the area.
Details of the Grievances
According to the report, the 32 grievances addressed several key areas, including:
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Execution of Judicial Rulings: These grievances likely pertain to delays or failures in executing court orders, indicating challenges in coordination between administrative entities and the judiciary, or possibly a lack of necessary resources.
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Payment of Public Contract Dues: This point addresses complaints from contractors or companies regarding unpaid dues associated with public contracts, which may stem from administrative delays, financial audit issues, or funding shortages.
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Compensation for Demolition of Slum Housing: This area reflects the challenges linked to resettlement programs or compensation for slum housing, highlighting the need for fair and transparent solutions to protect the rights of affected residents.
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Street Vendors’ Access to Market Spaces: This aspect underscores the importance of integrating street vendors into the formal economy by providing them designated spaces in local markets, thereby improving their working conditions and organizing public spaces.
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Building Permits and Utility Connections: These grievances indicate administrative hurdles that individuals or businesses face in securing building permits or connections to essential services, which could hinder urban development and impact quality of life, particularly following the suspension of administrative and repair permits.
The report indicated that all grievances had been addressed, suggesting that the administration took steps to respond, whether through providing solutions or clarifications. However, the report did not specify the nature of these responses or the level of satisfaction among citizens, raising questions about the effectiveness of the solutions offered.
Absence of Mention of Public Service Improvement Initiatives
A notable point in the report is its lack of discussion regarding initiatives aimed at improving public service for citizens. This absence raises questions about the administration’s focus on enhancing service quality and streamlining administrative procedures. In the context of Tangier-Tetouan-Al Hoceima, which is experiencing rapid economic and urban growth, improving public services is crucial for fostering trust between citizens and the administration. While actual initiatives may have been implemented, such as simplifying administrative processes, digitizing services, or improving communication channels, their omission from the report may reflect a lack of documentation or promotion of these efforts.
